All of our pieces are crafted using high-quality materials, including gold 18K/14K, gold stainless steel, freshwater pearls, a lot of handmade ceramics beads, cords, natural stones etc. We prioritize durability and aesthetic appeal, ensuring that each piece is designed to last and shine.

To keep your jewellery looking its best, we recommend the following:

- Avoid contact with harsh chemicals: Products like perfumes, lotions, and cleaning agents can tarnish the metals and affect the finish.

- Keep jewellery dry: Avoid wearing your pieces when swimming or showering.

- Store properly: Always store your jewellery in the box provided to avoid scratches and tangling.

- Clean gently: Wipe with a soft cloth after wear, and for deeper cleaning, use lukewarm water and mild soap (except Bandana items). Be sure to dry your jewellery thoroughly afterward.

No; Unfortunately, at the moment, we do not offer customization.

Our necklaces and bracelets are unique sizes. However, all of them have a chain extension (except elastic string bracelet) to make sure it will fit. If you're unsure, feel free to contact us for any adjustment.

Placing an order is easy! Simply browse our collection, add your desired pieces to your cart, and proceed to checkout. We accept several payment methods, including credit/debit cards and PayPal. You’ll receive an order confirmation once your purchase is complete.

Yes, we ship internationally! Shipping fees and delivery times may vary depending on your location. Refer to our Shipping Policy for further information.

You can also see the shipping options at checkout.

If you need further details, feel free to contact us for more information on international orders.

Yes, we offer free standard shipping for order over $250AUD in Australia and New Zealand, and over $300AUD (180 euros) for other countries.

Refer to our Shipping Policy for further information.

Yes. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier.

Duties and Taxes will vary depending on the product value and the country where the order will be delivered.

MIDNIGHT SUN JEWELLERY will include a commercial invoice declaring the $AUD value paid on international shipments.

If you refuse a shipment, you will be responsible for the original shipping charges, as well as the import and return fees that may be incurred upon delivery back to us.

Orders typically ship within 2-3 business days from our Sydney location, as our most of our pieces are made to order. Delivery times will vary depending on your location. A tracking number will be provided once your order is shipped.

Refer to our Shipping Policy for further information.

Yes! Once your order has shipped, we’ll send you an email with your tracking number, so you can monitor its progress. You can track your order via the Australia Post website or the relevant courier if shipping internationally.

Once your order is placed, it’s processed quickly. However, if you need to make any changes or cancel the order, please contact us as soon as possible. We’ll do our best to accommodate your request before the item ships.

Australia only.

If for any reason you are not satisfied with your jewellery, you can return within 30 days of receipt. Please note that the item must be in its original, unworn condition. Any return will be at your own cost.

At this stage, we do not offer any exchanges. If you want to exchange, we recommend returning the unused, unworn, and undamaged items and requesting a refund, and then re-ordering. 

 We recommend you to keep your mailer in good condition so you may resend your return in the same parcel.

Refer to our Return Policy for further information.

Please allow 5-7 business days to proceed the refund to the initial method of payment, once your order has been received by Midnight Sun Jewellery. Allow few additional business days to see the refund on your bank statement. You will receive an email from our team as soon as the refund has been initiated.

We highly recommend sending your return via a traceable method and keep a proof of postage until your order has been received. 

MIDNIGHT SUN JEWELLERY isn’t or won’t be responsible for returns that are not received.

Refer to our Return Policy for further information.

We want to ensure that your jewellery arrives in perfect condition. If your order arrives damaged, please contact us at contact@midnightsunjewellery.com within 7 days of receiving the item with pictures of the damage. We will offer a refund or replacement depending on the situation.

Refer to our Return Policy for further information.

We stand by the quality of our products. All jewellery purchased from MIDNIGHT SUN JEWELLERY comes with a 1-year warranty against manufacturing defects. This does not cover damages caused by misuse, accidents, or normal wear and tear.

Our MIDNIGHT SUN JEWELLERY packaging includes beautiful purple box as well as an organza bag, branded tissue paper and stickers. We also ensure that our packaging is eco-friendly, using recyclable materials when possible.

We occasionally offer promotions and discounts. To stay updated, make sure to subscribe to our newsletter or follow us on social media (Instagram and TikTok) for the latest news and exclusive offers.

Currently, we operate primarily online through our website www.midnightsunjewellery.com, but we do plan to participate in pop-up shops and events from time to time, especially around Sydney where MIDNIGHT SUN JEWELLERY is located.

Check our social media or website for updates on any upcoming in-person events or locations where you can view our jewellery.

Yes! If you're looking to purchase jewellery in bulk for an event (e.g., weddings, corporate gifts),

please reach out to us directly at contact@midnightsunjewellery.com.

We’d be happy to assist with customized orders and pricing for large quantities.

Yes, we will offer very soon digital gift cards that can be used toward any purchase on our website. You will be able to choose the value of the card, and your recipient can use it to pick their favourite pieces. 

MIDNIGHT SUN JEWELLERY won’t accept any refund on gift cards.

If you have any questions, concerns, or need assistance, you can reach out to our customer service team via email at contact@midnightsunjewellery.com. 

We aim to respond within 24-48 hours.