Last Updated: February 2025

Please review our Return Policy below.

1. Eligibility for Returns & Replacements

We ONLY acce4pt returns within Australia. This concerns unused, unworn, and undamaged items, and within 30 days of receiving your order.

If your jewellery arrives damaged or defective, you may request a full refund or replacement by contacting us within 7 days of receiving your order.
(See Section 4: Damaged or Defective Items for more details.)

2. How to Return an Item

To request a return or replacement, please follow these steps:

Contact Us: Email us at contact@midnightsunjewellery.com within:

Packaging: Once your return is approved, securely pack the item in its original condition and packaging (including gift boxes, pouches, etc.).

Shipping: Customers are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service and keeping proof of postage until your return is received.

MIDNIGHT SUN JEWELLERY is not responsible for lost or unreceived returns.

Refund/Replacement Processing: Once we receive and verify the returned item, we will process your refund or replacement.

• Refunds will be issued to the original payment method used at checkout.
• Replacements for damaged or defective items will be shipped once we receive and verify the returned item.

3. Refunds

Once your return is received and confirmed to be in its original condition (unused, unworn, and undamaged), we will process your refund within 5-7 business days.

• Refund Method: Refunds will be credited to your original payment method.
• Non-Refundable Fees: Shipping costs, customs duties, and taxes are non-refundable, except in cases of damaged or defective items.
• Processing Time: Refunds may take several business days to appear in your account, depending on your bank or payment provider.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving it at contact@midnightsunjewellery.com, including clear photos of the damage or defect.

We will arrange a free return and offer either a refund or replacement.

5. Non-Returnable/Non-Refundable Items

• Gift cards

6. Sale & Discounted Items

Sale and discounted items are eligible for returns, refunds, and replacements under the same policy as full-priced items.

7. International Returns & Exchanges

At this time, MIDNIGHT SUN JEWELLERY does not offer returns or exchanges on international orders.

8. Contact Us

For any questions regarding our return policy or to initiate a return or replacement, please email us at contact@midnightsunjewellery.com. We’re happy to assist and ensure a seamless experience for you.

Thank you for choosing MIDNIGHT SUN JEWELLERY!

We are committed to providing beautiful jewellery and exceptional customer service.